Your Service Minded Brain: Understand your brain and improve service-related outcomes

John Walls, Head Coach, Calyx Inc.

A framework for a new leadership and motivational model will be introduced with discussions related to understanding behavior based on recent developments in neuroscience imaging. Content will include why the “carrot and stick” method of leadership is out of date; how to motivate colleagues and customers; and why people do and say … the things they do and say. Time will be provided for discussion of real-life case studies.

Reducing the BMET to Imaging Service Gap

Kenneth Hable, MD, BSRT, Siemens Lead Engineer/Instructor, Tri-Imaging Solutions

This presentation will focus on the shortage of imaging service personnel, the opportunities that exist within the existing BMET field and how these individuals can bridge the gap and develop a plan for moving into the imaging service space.

Surgical Microscope Reference Training

Takeo Kushida, Territory Manager, Prescott’s Surgical Microscopes

Participants in this session will learn the three things surgical microscopes need to have functioning for cases and how to properly troubleshoot microscope issues. The presenter will also review surgical microscope basics such as anatomy of the microscope and appropriate nomenclature.

ProHealth Care on Securing Connected Devices (IoT, IomT, OT)

David Yaeger, Biomed Security DBA ProHealth Care and Ben Stock, Director of Healthcare Product Management, Ordr

In this session, learn from ProHealth Care and Ordr on the best practices to improve visibility into your medical devices and improve the security of connected devices. Hear about strategies ProHealth Care is implementing to transform cybersecurity practices across its organization.

Are HTM Benchmarks Still Relevant?

Matthew Dummert, Director of Healthcare Technology Management, Froedtert Health

In recent years there have been a number of changes in the HTM industry that had a direct impact on how we use our benchmarks. Productivity measures and financial performance have been impacted by regulatory changes related to required maintenance activities, safety concerns related to cleaning and disinfecting and IT trends in integration and cybersecurity. This session will identify key benchmarks, describe how they are used and show that we may need to start thinking about things a little differently to reflect these new industry trends.

How to Get the Staffing You Need to Succeed

Alan Gresch, VP, Healthcare Strategy, Accruent

The vast majority of HTM departments today don’t have the staffing they need to do all the work that’s necessary. The staff shortage translates into one of two things … either there is critical work that is not getting done or you’re having to pay outside resources to do the work at a 40% to 50% premium. Neither of those scenarios is in an organization’s best interests. This session will show participants exactly what needs to be done to remedy that situation with real-life case studies that have proven to be successful in multiple organizations.

Lessons Learned from Medical Device-Related Patient Injuries and Deaths

Larry Fennigkoh, Professor, Biomedical Engineering, Milwaukee School of Engineering

Participants will leave this session with:

• an increased or renewed awareness of the intrinsic hazards associated with many medical devices
• a deeper understanding on the importance and value of thoroughly investigating all related patient injuries and deaths
• the role and value of a multi-disciplinary approach in the investigation of device-related patient incidents

EDUCATIONAL SPONSOR: MTMI